FAQ

Frequently Asked Questions (FAQ)

1. What makes Vibrant Beauty Bar products different?
Our products are crafted with quality, skin-loving ingredients, designed to give salon-quality results at home. From lashes to body care and fragrances, every item is made to enhance your natural beauty and feel luxurious.

2. How do I apply the lashes?
All our lash kits come with step-by-step instructions. Most kits are beginner-friendly and reusable. You can also watch our tutorial videos for a quick guide.

3. Are your products safe for sensitive skin?
Yes. Our body butters, mists, and lashes are formulated with gentle ingredients. We always recommend patch-testing new products if you have extremely sensitive skin.

4. How long does shipping take?
Orders typically ship within 1–2 business days. Standard delivery in the U.S. usually takes 3–7 business days. You’ll receive a tracking number once your order is on the way.

5. Can I return or exchange a product?
Yes, we offer returns or exchanges within 30 days of purchase for unused products. Contact our support team for assistance and instructions.

6. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location. International customs duties may apply.

7. How should I store my products?
Keep body care products in a cool, dry place, away from direct sunlight. Lash kits should be stored in their original packaging to maintain shape and longevity.

8. Do you offer gift sets or bundles?
Yes! Our collections, like the Tropical Starburst Set and Marshmallow x Cocoa Collection, make perfect gifts for yourself or loved ones.

9. Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email to monitor your delivery.

10. How can I contact customer support?
You can reach us via email at vibrantlashes12@gmail.com or through our contact form on the website. We’re happy to help with any questions or concerns.